To begin with, MS Dynamics is a combination of ERP and CRM software applications. In addition, it is useful for businesses in managing their customer database, generating new leads, engaging with their customers, and resolving customer service issues.
Features Of Microsoft Dynamics
- Sales Insights- This feature is capable of analyzing insights by analyzing a large amount of data from your CRM. In addition, it is beneficial in finding trends and opportunities for the development of your customer accounts. Moreover, it is beneficial in receiving the most relevant information at any given time.
- Smart search- This feature is capable of finding information through all records, contacts, templates, and stored opportunities. In addition, it saves your team a considerable amount of time as it finds better and faster results. To further know about these features, one can visit Microsoft Dynamics Training in Delhi.
- Mobility- It is a highly mobile solution and it allows a user to access all their activities, leads, and contacts when on the road. Moreover, it is beneficial for managers as it provides them with real-time customer service alerts along with a complete overview of sales channels.
- Email Integration with Outlook 365- It facilitates E-mail integration with outlook 365 and allows you to access all the information that is linked to a specific contact to whom you are sending an email. Moreover, it provides you access to various tools such as email templates and attachments that are useful in sales activities.
- Customer service dashboard- Microsoft Dynamics comes with a customer service dashboard, that is useful for managers in accessing most of the most urgent cases and the status of requests made. In addition, it provides an overview of the customer experience along with obvious opportunities for development.
- Activity log and connections to CRM- The activity log is useful in recording and holding all the carried-out connections and actions. In addition, the activity log also helps in preventing fraud in your CRM as it is capable of integrating with various security systems such as Microsoft OMS and Splunk.
Benefits Of Microsoft Dynamics Training Certification
The Dynamics ecosystem is a highly growing industry as it allows businesses to update their processes. Thus, resulting in increasing job opportunities in it for highly certified professionals. It consists of various levels of certifications such as Fundamental certification, Functional Consultant Certifications, Developer Certification, and Solutions Architect Certification. Getting an MS Dynamics certification will help you in learning how to implement Dynamics CRM in multiple environments. In addition, it will help in proving your experience, knowledge, and staying competitive. Moreover, it will allow you to explore job roles ranging from Senior/Lead Developers, and Consultants to Solution Architects. Many institutions provide Microsoft Dynamics Training in Noida and one can enroll in them to get a certification in it. Apart from these, given below are some of the benefits of getting a Microsoft Dynamics Training Certification.
- It sets you apart from your colleagues & peers and provides you with more attention.
- MS dynamics certification helps you in getting more knowledge and experience in CRM.
- Makes you more valuable to employers and gives you better visibility than your colleagues.
- Certification in it helps in increasing job opportunities for you along with better salary.
- In addition, it will help you in steering your career in a positive direction.
- Helps in improving your productivity as you can integrate with the full Office Suite.
Conclusion
MS Dynamics is an ERP and CRM management software. It consists of various features such as Sales Insights, Smart search, Mobility, Customer service dashboard, and many more. In conclusion, certifications in it hold a lot of value and are recognized all over the world.
