With some of the changes & updates in background verification Company, it provides great value to many of the companies’ shareholders. However, it resulted in the feeling of disappointment in many recruiters & candidates.
These days background verification companies focus on generating profits only rather than the quality service which results in businesses switching their background service provider.
So, with this post, we’ll try to help you in the selection of the verification company. So you get the right employee for your business.
Best Ways to Pick Background Check Company
There are some steps that you need to follow to pick the best background verification companies in India.
Gather your Requirements
Before you hunt for the vendors in the market, it is good to determine your requirements first. However, if you aren’t sure about your requirement then a good consultative background vendor can help you in determining the need for information that you want to build your business.
The top 3 areas of requirement are,
- Package & components – Employee verification package must include individual components like a criminal record check. You can suggest anything you need to include in your package, and can also determine any type of improvements. Transparency is very important at this point.
- Estimated volume of orders for package – You need to share the estimated volume and hit rates for the package. It helps the vendor to provide the best possible price according to the order and how hard your reports are to compile.
- Unique service requirement – Next, you can also include any special service requirements that are required for your business. For example- if you need a Spanish-speaking employee or need multilingual candidate services. There can be many such critical needs & requirements, make sure to share them with the background check partner.
Determine Vendors to Evaluate
Generally, there are three common types of background check company and these are category as:
- The Giants – Typically having thousands of clients handled by hundreds of employees, these companies are often majority-owned by outside investment firms. They take intense financial focus on the performance of the company which means unless you are a big company, you will need to struggle with their customer services.
- Moms & Pops – Generally having 2-3 founders, these type of background verification vendors performs a solid job at customer service. However, the main challenge with them is that they can’t scale up to support more significant clients, and even don’t have enough experience to stay ahead of the recruiting curve or compliance any change in the industry.
- Mid Tiers – With hundreds of clients managed by dozens of employees these companies often have good customer service & sophistication to meet the needs of your requirements. These types of firms have a great blend of capability & commitment to serve the customers.
Price is Important but Consider Total Cost
After sharing all the requirements with your vendor you will get started getting proposals. This is a critical point where you make an apples-to-apples comparison on many of the components in those packages to your current vendors & across all other proposals. This is where many of the companies get burned in terms of selecting the packages as they don’t do it according to the expectation of cost is too much. Even sometimes most firms add a multitude of additional charges that weren’t covered in the proposal.
The providers that offer a low-quality service go out in the market with low prices as they don’t have staff in the business. The approach simply pushed the cost back on you and the recruiter. Even many verification companies rely on outsourcing which just increases the cost in another area of your business.
Check Reviews & References
To understand the performance of a vendor it is good to go through the current customer references. However, it is good to probe these 3 areas,
- How were the set-up and training experience
- How do they handle challenging reports
- Responsive is their customer service
For this, you can check Google reviews that also show the ratings.
Agree on Metrics
You want to make sure to understand their performance and for this, there are 3 areas to focus on:
- Turn-around times (TATs) – Ask the vendor how long the checks should take and if the answer is without understanding the package then you won’t get an accurate answer.
- Quality – You can ask for the candidate dispute rate on those reports.
- Customer service – Measure the responsiveness of the request, you contact the firm to resolve the issue.
Service is the Differentiator
The type of service is the main thing that matters in the background check industry. The ways to differentiate the service is with recruiter & candidate service, and try to get ideas of their company’s focus. If the focus is primarily on operational efficiency or some AI technology that has potential compliance risk then it may be a good choice.
Wrapping up
There is nothing pretty easy thing to picking a background check company. Don’t ever let the industry jargon intimidate you as long as gather the right information. You will come out ahead in this process with full transparency.
You can often go with Repute one of the best background verification companies in India that fulfills helps get the right employee for the business.
